Occasionally, one
runs across some application problems that “just happens for no reason”. Such
was the experience with the “No printer installed” error you may get in
QuickBooks.
This error comes up when
you try to print a form in QuickBooks, or try to access the File | Printer
Setup menu. In some cases, installed printers will not show up in the Printer
Setup drop-down box even though there are printers installed on the computer.
The culprit is usually a
corrupt QBPrint file and the fix is very easy, in this case at least.
According to Intuit:
The Qbprint.qbp file
contains a data line for each form in QuickBooks. It has a line for invoices
and it has a line for journal entries. When you print a form, QuickBooks
pulls the form information and uses it to print the form. If you change the
selections on the Printer Setup window or the Print One Form window,
QuickBooks writes the new information into the Qbprint.qbp file.
The easiest way to fix
the “No printer installed” error is to rename the QBPrint.qbp file which is
usually a hidden file located within the ProgramData folder in Windows 7 and
Vista, or in the All Users\Application Data\Intuit\QuickBooks folder in
Windows XP
To locate the QBPrint.qbp
file:
Windows 7:
- Right
click the Start Menu and select “Open Windows Explorer”.
- Click
on Computer on the left hand side.
- Choose
Local Disk C:/.
- Click
on Organize right below the back and forward arrows.
- Click
on Folder and Search Options.
- Click
on the View Tab.
- In
the View Tab select the option “Show Hidden Files,Folders, or Drives.”
- Navigate
to C:\ProgramData\Intuit\QuickBooks – note that if you have multiple
versions of QuickBooks installed, you need the one for the current
version in use.
- Right-click
the QBPrint.qbp file and choose Rename – note that if the application is
open, you may need to close it before you can rename the file.
Rename the file to
QBPrint.old.
Windows Vista:
- Click
the Start button and choose Search.
- Click
the Advanced Search down arrow.
- Click
the Location drop-down arrow and select Local Disk (C:).
- Select
Include non-indexed, hidden, and system files. (QBPrint.qbp is a hidden
file.)
- In
the Name window enter QBPrint.qbp and click Search.
Or you can browse to the
file C:\ProgramData\Intuit\QuickBooks XXXX.
Windows XP:
- Click
the Start button and choose Search > For Files or Folders.
- Select
All files and folders.
- In
All or part of the file name enter QBPrint.qbp.
- Click
the Look in drop-down arrow and select Local Hard Drives (C:).
- Click
the More advanced options arrow and select Search hidden files and
folders. (QBPrint.qbp is a hidden file.)
- Click
Search.
Or you can browse to the
file C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks
In the Search Results
window, right-click the QBPrint.qbp file for your version of QuickBooks and
choose Rename.
- Enter
QBPrint.old and press Enter.
After Renaming
the QBPrint.qbp file:
- Open
QuickBooks.
- Choose
File > Printer Setup and make sure your printers are showing up in
the drop-down
- Click
any one of the transactions in the Form Name drop-down and click OK.
This will create a new QBPrint.qbp file. (This usually needs to be done
just once)
Open and print the transaction
that was having problems.
|
for more help call 1-855-383-7236 or visit QuickBooks Tech Support
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